Return Policy
At Aukami, your satisfaction is our priority. We offer a hassle-free return and refund process as outlined below.
1. Return Eligibility
A product is eligible for return if:
- It was received in a damaged or defective condition.
- It is different from what was ordered (wrong product/color/size).
- The return request is raised within 7 days of delivery.
❌ Products NOT eligible for return:
- Items that have been used, washed, or altered.
- Products without original packaging or tags.
- Items purchased during special sales or clearance events (unless defective).
- Perishable or hygiene-related products.
2. How to Raise a Return Request
- Send an email to support@aukami.com with your order number, reason for return, and supporting photos (if damaged or wrong item).
- Our customer support team will respond within 24–48 business hours.
- Once your return request is approved, we will arrange a reverse pickup from your address.
- Do NOT return the product before receiving written approval from our team.
3. Refund Process
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method (UPI, Bank Account, or Card).
- COD orders will be refunded via Bank Transfer. Please ensure you provide accurate bank details.
4. Exchange
- We offer exchanges for defective or incorrect products, subject to availability.
- If the requested exchange product is unavailable, a full refund will be issued.
5. Non-Refundable Charges
- Original shipping charges are non-refundable unless the return is due to our error.
- COD handling fees (if applicable) are non-refundable.
6. Cancellations
- Orders can be cancelled within 12 hours of placement by contacting our support team.
- Once an order is dispatched, it cannot be cancelled. However, you may initiate a return after delivery.